No Run-A-Rounds, No Games, No Frustrations.
When You Call, You Get Your Problem Solved… PERIOD.

Have you ever bought something from a “big-box” retailer, had it installed in your home only to have something go wrong with the installation? Did you ever try to get someone out to fix it? Well, a lot of our past customers have – and what they told us was shocking.

First, they tried calling the store where they bought it. That in and of itself was a nightmare. On hold for hours, no one really knowing whom they needed to talk to, transfers and callbacks. When they finally did get “the right person” on the phone, there’re told that they need to call the manufacturer. They call the manufacturer only to repeat the agonizing “phone-tag” ordeal – only to be told by the manufacturer they need to call the installer. The installer tells them they have to call the store, and the cycle starts all over.

Is it no wonder that the 2013 Customer Rage Report shows that customer service in this country is actually getting worse?

Here is a sobering statistic: over 68% of the people polled in the study reported having “customer rage.” Out of that, 56% of them said that they never got a resolution to their problem. In fact, 76% of complainants just wanted an apology – 44% of them NEVER got it.

We believe that is a terrible way to do business, and we categorically REFUSE to operate that way.

At Titan, you don’t call an international call center. You don’t call an uninterested third party vendor. And you certainly don’t call a know nothing – no authority to do anything customer service rep. When you call Titan Exteriors, you will get your problem solved…PERIOD.